FAQs

Frequently Asked Questions

We've answered some of the most common questions about our boards, care instructions, ordering and shipping. If you can't find what you're looking for, we'd love to hear from you—simply get in touch through our Contact page.

 

1: Are your boards made in Australia?

Yes. Every Paddock & Pine board is proudly handcrafted in Australia using premium Australian hardwoods.

2: Is every board the same?

No. Timber is a natural product, so every board has its own unique grain, colour and character. These natural variations are part of what makes each piece one of a kind.

3: How do I care for my board?

Wash your board by hand using warm, soapy water and dry it immediately. Never soak your board or place it in the dishwasher. Regularly applying food-safe board oil will help preserve its natural beauty.

For full care instructions, visit our Care Guide.

4: How should I store my board?

Store your board in a cool, dry place with good airflow. Standing it upright or storing it on its side is ideal. Avoid storing it flat on damp surfaces or in direct sunlight for extended periods, as natural timber can move with changes in temperature and humidity.

5. Can I cut directly on my board?

Absolutely. Our boards are designed to be used and enjoyed. Whether you're slicing bread, carving meat or preparing vegetables, the durable hardwood surface is made for everyday use.

6. Are your boards food safe?

Yes. Every board is finished with a premium food-safe board oil that's suitable for preparing and serving food.

7. Do you offer custom engraving or branding?

Yes. We offer custom engraving for corporate gifts, business branding and special occasions. If you're interested in a personalised board, simply get in touch through our Contact page and we'll discuss the options with you.

8. Do you offer wholesale or corporate orders?

Yes. We work with retailers, wineries, breweries, hospitality venues and businesses looking for premium Australian-made products or corporate gifts.

Visit our Wholesale & Corporate Enquiries page to tell us about your project. You can provide your business details, estimated quantities, preferred delivery timeframe and upload your logo if you're interested in custom branding.

9. How long will my order take to arrive?

We aim to dispatch orders as quickly as possible. Delivery times will vary depending on your location within Australia. Once your order has been shipped, you'll receive tracking information so you can follow its progress.

10. What if my board arrives damaged?

We carefully inspect and package every order before it leaves us. If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the product and packaging. We'll work with you to resolve the issue as quickly as possible.

11. Can I use my board for serving as well as food preparation?

Definitely. Our boards are designed to be as beautiful as they are practical. They're ideal for preparing food in the kitchen and equally at home serving cheeses, antipasto, pizzas, breads, BBQ favourites and grazing platters when entertaining

 

 

Still have a question?

If you can't find the answer you're looking for, we'd love to help. Simply visit our Contact Us page and we'll get back to you as soon as possible.