Refund policy

Paddock & Pine – Return & Refund Policy

Returns

We want you to be happy with your Paddock & Pine purchase. If you'd like to request a return, please contact us within 30 days of receiving your order at paddocknpine@outlook.com.

To be eligible for a change-of-mind return, the item must be unused, in its original condition and, where possible, in its original packaging. Proof of purchase will also be required.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Unless the item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer.

Handcrafted Timber Products

Our timber products are handcrafted from natural Australian timber. Variations in grain, colour, tone, knots and other natural characteristics are part of the timber and make each piece unique. These natural variations are not considered faults.

Custom & Personalised Products

Custom-made, personalised or engraved products cannot be returned for change of mind. This does not affect your rights if the product is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, faulty or you receive the wrong item, contact us as soon as possible at paddocknpine@outlook.com with your order details and, where appropriate, photographs of the issue.

We'll assess the issue and work with you to put it right.

Food Products

For health and safety reasons, we generally cannot accept change-of-mind returns of opened food products. Your rights under Australian Consumer Law still apply where a product is faulty, damaged, unsafe or incorrectly supplied.

Exchanges

If you'd like to exchange an eligible item, please contact us first. Once the return has been approved, we'll advise you of the next steps.

Refunds

Once we've received and inspected an approved return, we'll let you know the outcome. If a refund is approved, it will be returned to your original payment method.

Please allow time for your bank or card provider to process the refund after it has been issued.

Australian Consumer Law

Nothing in this policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law.

Questions

If you have any questions about a return or refund, please contact us at paddocknpine@outlook.com.